Vizzyclap Solutions Pvt. Ltd.
Effective Date: 14 September 2026
Last Updated: 14 September 2026
Vizzyclap Solution Pvt. Ltd. (“Vizzyclap”) operates a technology-enabled platform connecting customers with independent service partners for home, beauty, maintenance, repair and professional services.
This Cancellation & Refund Policy explains the conditions applicable to cancellation, rescheduling and refunds for services booked through the Vizzyclap Platform.
Customers may cancel a booking through the Vizzyclap Platform or by contacting Vizzyclap Customer Care.
Cancellation eligibility may depend on:
Time remaining before the scheduled appointment;
Type of service;
Whether the Service Partner has started travelling;
Whether materials have been purchased;
Whether an inspection has been completed;
Whether customized work has commenced; and
Any service-specific cancellation terms.
| Cancellation Time | Applicable Policy |
|---|---|
| More than 24 hours before appointment | Generally eligible for cancellation without a cancellation charge 50% |
| 12–24 hours before appointment | Cancellation/administrative charge may apply 100% |
| Less than 12 hours before appointment | Applicable cancellation or visit charges may apply 50% |
| After Service Partner arrives | Visit/travel charges may be deducted 100% |
| After service starts | Refund may be limited to the unperformed portion, subject to applicable terms |
The applicable cancellation terms displayed at the time of booking may override the standard schedule above.
Customers may request rescheduling subject to Service Partner availability.
Rescheduling should preferably be requested before the scheduled appointment.
A rescheduling fee may apply in cases where:
The Service Partner has already travelled;
The appointment is changed multiple times;
Materials have been arranged;
The service is customized; or
The request is made shortly before the appointment.
Vizzyclap may offer an alternative appointment time or Service Partner where reasonably available.
If a Customer cancels after the Service Partner has arrived at the service location, Vizzyclap or the Service Partner may charge applicable:
Visit charges not refundble.
Travel charges not refundble
Inspection charges; or
Other reasonable costs communicated to the Customer.
Any remaining eligible amount may be refunded according to the applicable refund terms.
If the Customer cancels after the Service Partner has commenced work, the Customer may be responsible for payment for:
Work already completed;
Materials already consumed;
Materials specifically purchased;
Labour already provided;
Transportation or visit charges; and
Other charges expressly agreed before or during the service.
Where applicable, any balance amount may be considered for refund after deduction of legitimate charges.
Certain services require inspection, measurement, material procurement or customized quotations.
These may include:
Waterproofing
Roof waterproofing
Seepage treatment
Painting
Renovation
False ceiling
Fabrication
Plumbing projects
Electrical projects
Pest-control projects
Termite treatment
Anti-termite piping
Repair and maintenance projects
For such services, the quotation, work order, invoice or separate service agreement may contain specific cancellation, advance-payment and refund terms.
Where a Customer has approved procurement of customized materials or commencement of work, the advance may be partly or fully non-refundable to the extent permitted by applicable law.
Some services may require an advance payment before work begins.
The advance may be used for:
Material procurement;
Labour scheduling;
Transportation;
Equipment arrangements;
Site preparation; or
Reservation of Service Partner capacity.
Refund eligibility for an advance payment will depend on the applicable quotation, service agreement and actual costs incurred.
Vizzyclap or a Service Partner may cancel or reschedule a booking because of:
Emergency;
Illness;
Unavoidable personal circumstances;
Severe weather;
Unsafe site conditions;
Transportation problems;
Unavailability;
Technical problems;
Customer misconduct;
Incorrect information provided by the Customer;
Force majeure; or
Other circumstances beyond reasonable control.
Where reasonably possible, Vizzyclap may offer:
Rescheduling;
An alternative Service Partner; or
An eligible refund.
Where a refund is approved, it will generally be processed through the original payment method.
Refund processing time may depend on:
Payment gateway;
Bank;
Card issuer;
UPI provider; or
Other financial institution.
Vizzyclap is not responsible for delays caused by third-party financial institutions after the refund has been successfully initiated.
Depending on the service and circumstances, the following may be deducted from a refund:
Completed service charges;
Inspection fees;
Visit charges;
Travel expenses;
Labour already provided;
Materials already purchased;
Customized materials;
Equipment arrangements;
Administrative charges where applicable; and
Other charges expressly communicated to or accepted by the Customer.
No deduction will be made contrary to applicable law.
A cancellation request and a service-quality complaint are separate matters.
If a Customer believes that a completed service was not performed according to the agreed scope, the Customer should contact Vizzyclap as soon as reasonably possible.
The Customer may be asked to provide:
Booking ID;
Invoice;
Photographs;
Videos;
Service details;
Date of service; and
Other information required to investigate the complaint.
Vizzyclap may coordinate with the Service Partner to review the complaint.
Where a service warranty or revisit policy applies, the specific warranty terms will govern the resolution.
For waterproofing, seepage, dampness and leakage-related services, refunds may depend upon the agreed scope of work.
Waterproofing results can be affected by:
Structural movement;
New cracks;
Plumbing leakage;
Drainage problems;
Rising dampness;
Neighbouring property conditions;
Water pressure;
Construction defects;
Weather; and
Other underlying causes.
Therefore, completion of waterproofing work does not automatically create a right to a full refund merely because a separate or unrelated moisture issue subsequently occurs.
Any written warranty issued for the particular work shall apply.
For pest control, termite treatment and anti-termite services, cancellation and refund eligibility may depend upon whether:
The inspection has been completed;
Chemicals/materials have been arranged;
Treatment has started;
A warranty/revisit package has been issued; or
The Customer has failed to follow required preparation or safety instructions.
A pest-control treatment does not necessarily guarantee permanent elimination because pest recurrence can depend on sanitation, building conditions, moisture, food sources and surrounding areas.
Any specific treatment warranty shall be governed by the applicable service quotation or warranty document.
If a Customer accidentally makes a duplicate payment for the same booking, the Customer should notify Vizzyclap promptly.
After verification, an eligible duplicate amount may be refunded through the applicable payment method.
If money has been debited from a Customer's bank account but the booking/payment is not successfully recorded, the Customer should contact Vizzyclap with the transaction details.
Vizzyclap may verify the transaction with the applicable payment provider before processing any refund or confirming the booking.
Vizzyclap may investigate transactions suspected to involve:
Fraud;
Unauthorized payment;
Fake bookings;
Promotional abuse;
Chargeback abuse; or
Other unlawful activity.
Refunds may be delayed while a reasonable investigation is conducted, subject to applicable law.
Discounts, coupons, promotional codes and special offers may have separate terms.
Promotional offers may be:
Limited by time;
Limited to selected services;
Limited to selected Customers;
Subject to minimum booking value;
Non-transferable; or
Non-refundable in cash.
The specific terms displayed with the promotional offer will apply.
A Customer may be considered a “No-Show” where:
The Service Partner arrives at the agreed location;
The Customer is unavailable;
Access to the property is not provided; or
The Customer cannot be contacted within a reasonable period.
Applicable visit, travel or cancellation charges may apply.
For cancellation or refund assistance, Customers should contact:
Vizzyclap Solutions Pvt. Ltd.
Email: hello@vizzyclap.com
Customer Care: 7347330734
Please provide:
Customer name;
Registered mobile number;
Booking ID;
Service name;
Booking date;
Payment details/transaction reference; and
Reason for cancellation or refund request.
Providing complete information can help us process the request more efficiently.
Vizzyclap may update this Cancellation & Refund Policy from time to time.
The latest version will be published on the Vizzyclap Platform.
Changes will generally apply to bookings made after the updated policy becomes effective, unless otherwise required by law.
This Policy shall be governed by the laws of India.
Nothing in this Policy is intended to restrict any mandatory consumer rights or legal remedies available to Customers under applicable law.
Subject to applicable law, disputes may be subject to the jurisdiction of competent courts and authorities in Mohali/Chandigarh, Punjab, India.
Registered Office:
SCO 18, Top Floor, Phase 2,
Mohali, Punjab – 160054, India
Email: hello@vizzyclap.com
Customer Care: 7347330734
Website: www.vizzyclap.com
Vizzyclap — Connect. Book. Get It Done.
